This was our 12th cruise - we are 50/47. We have sailed Princess, NCL, Celebrity, HAL, Carnival and RCCL.
The Triumph was a very nice ship but, the cruise was a disappointment. The layout was nice with the exception of the decks you were unable to cross without going up/down a few decks and around. The theater was beautifully done and it never seemed crowded.
Our cabin was an odd shape and, therefore, very roomy. The bed was put together when we arrived and stayed that way the entire cruise with plenty of room to move around. Our balcony was larger than most in the category and we had 4 chairs and a table with room to spare. The room steward showed up to introduce himself on day 1 and we never saw him again. While the cabin was kept up, the rest of the service was fair, e.g., trying to get towels, ice, etc. Slept like a baby though.
Casino staff was excellent! We have been on 12 cruises and I must say, with the exception of the Constellation staff, the Triumph Casino staff ranked high. Very friendly, pleasant even when you were up a few bucks and very attentive.
Entertainment left something to be desired. Games that were scheduled during the day were never on time. In addition, not everyone could participate. They chose names out of a hat. it was ridiculous. We signed up for bean bag toss and never played. It was too cold to lay by the pool first at sea day, they should take that into account when planning these games. The day you could lay out by the pool, there was a 2 pc island band. They played for 2 hrs the entire day and were not good. Nothing like what we are used to. the few hot tubs they had were overrun with young children and parents nowhere to be seen. Bingo was quite interesting. Typically, the last bingo of the cruise is a big one...$3,000, $4,000, a free cruise, etc. On the Triumph it was a whopping $350. Pretty pathetic.
The wait staff was excellent. Dinners were the best meal of the day - most dishes were good. Found the Carnival Classics to be consistent - steak, shrimp, etc. Lunch was ok and breakfast was just awful. Room service was fast, everything was cold and again, the breakfast...just nasty.