Harmony of the Seas Review

Beautiful Ship, Great Food and Shows - No Soul, Guests Just a Number

Review for the Eastern Caribbean Cruise on Harmony of the Seas
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sortalizlemon
10+ Cruises • Age 40s

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Sail Date: Jan 2017
Traveled with children

This was our second RCCL cruise - first on Allure its inaugural season, and this time on the Harmony. Without question, it is a beautiful ship. The shows were fantastic: the stage shows were energetic and the cast members talented, beautiful, and enthusiastic; the aqua theater show was mesmerizing and unique. The food in both the main dining room, windjammers and quick service areas were consistent and delicious. Above average for sure.

Our main dining room server, Natasha (Silk, Table 808), was exceptional - she was the only one the entire cruise that treated us as a valued guest, and more than just a faceless number. The captain is also charismatic - much more so than the cruise director.

Aside from that, we were very disappointed. Having sailed 10+ cruises on DCL, we miss the "soul" that every ship in that line has. Their crew are family. They treat every person as though they are the first family they have served, no matter how long their contract has been. You don't feel nickel-and-dimed. On RCCL, both cruises we felt as though they took every opportunity to make you feel like you had to pay extra to get the basic service, and even then you were let down.

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