Norwegian Jewel Review

4.0 / 5.0
2,355 reviews

A very small and old ship with terrible customer service

Review for the Mexican Riviera Cruise on Norwegian Jewel
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Expert_Cruiser
10+ Cruises • Age 20s

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Additional details

Sail Date: Jan 2017
Cabin: Courtyard Villa with Balcony
Traveled with children

We tried this cruise ship to go to Mexico. The food was HORRENDOUS in most of the restaurants, specially at Chin Chin restaurant. We much preferred the food in the Garden Cafe to the specialy restaurants. The Haven breakfast had limited food and not very tasty... you can have special order but it wasnt cooked well and took a very long time to cook. Food was terrible... best food was in Garden Cafe.

The ship is Old and Small and Front Desk hotel manager is RUDE... the pool deck area is wayyyy too small compared to the other cruises we have taken. The White Party was *DEAD*. They held it at Spinnaker Lounge cuz it was raining in pool deck... when we arrived 30 minutes after the party started there were only @10 passengers on the dance floor...that was the extent of the White Night experience. Usually bartenders and servers would dress up like angels and entertain, dance throughout the night, make the party lively... that was absent here.

Our room was not cleaned in detail when we first checked in and the blinds were broken and never fixed even after we complained about it. The chrome fixtures in the room were very dusty and there was hair/dirt in the outer edges of the bathrooms, carpet looked old, faded and dirty... detail cleaning was poor. The hammock, umbrellas, cushions, shades were not set up at all in our private deck. We kept complaining that they needed to set it up and they finally did it right on the 3rd port of call.

Cabin Review

Courtyard Villa with Balcony

Cabin H4

There are 2 secret worker entrances to the cabin...1 by the 2nd bedroom and 1 on top.

When we first checked in the outdoor patio was not set up... we had to hunt down the guy that is suppose to have this ready and he finally set it up properly in the 3rd port! Then theres the Privacy issue... there is no Privacy Please door sign... we asked for it and they said they dont have a door sign for Privacy... so they just come in the cabin when they have to do something. On the day of disembarkation, they came in and started cleaning the private patio hot tub early in the morning, 2 hours before time of disembarkation and we were still in the room, just woke up and had to close bathroom curtains..these guys came in from the secret entrance upstairs...good thing we were decent, not naked... then our butler knocked on our front door and lets himself in as usual...theres no privacy in this room compared to the other rooms.

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