About the reviewer
I am a 49 Y/O married man with 2 kids ages 11 and 12. This was our 5th cruise and 2nd with Princess. I am a Naval Officer. I selected this cruise due to the itinerary and the brand new ship, Ruby Princess.
Embarkation / Disembarkation
Embarkation was flawless and fast. We arrived at the Port of Venice at 1130. From entrance to the terminal to boarding the ship, total time elapsed was 30 minutes. Disembarkation did not fare as well. Specifically, we opted for the "self disembarkation" status since we had our own arrangements to get to our hotel in Rome. We were off the ship by 0730 only to discover our luggage had been placed in an outdoor tent way too small for all the luggage in pouring rain. Upon entering the chaos in the tent, we found our luggage sitting in 4 inches of water! To add insult, everyone and their luggage was so jammed packed under the tent, I had to carry each back at waist level tippy toeing around passengers to get out. With all our clothes wet, it meant wearing the same clothes for another 2 days.
As in the past with Sea Princess, room and restaurant service was top notch. Our steward and waiter would do anything to ensure our satisfaction. One note of difference, the servers in the buffet area were exceptional. From the moment you sat down till the moment you left, someone was always ensuring your coffee was hot and your juice glasses filled. If however, you tried to get a drink using your free refill card in any show lounge, FORGET IT, servers avoided us like the plague.
Ruby Princess gets failing grades with the pursers' desk, the two Brazilian individuals in particular were no less than awful, acting annoyed if your needs were not simple and quick. In addition, another area terribly concerning was the level of response to a legitimate health concern within the room. Immediately upon initial arrival in our stateroom (235 Aloha Deck) we noticed an overpowering smell of volatile organic compounds (VOC's) like varnish or paint thinner. My wife was experiencing an immediate reaction of headache, nausea and dizziness. Princess staff acted as if there was no smell. It was not until I identified myself as someone with a Masters in Occupational Health they began taking action. It took 4 hours to get a response to our concern whereby we were offered a temporary alternate cabin for the night. Needless to say, our port day in Venice was ruined.
This particular cruise was very port intensive, calling on 10 ports in 12 days including Venice where we were docked a day and a half before leaving. Each stop was very beautiful. What was very disappointing was how early we were required to pull out each afternoon (4:30-5:30). Trips between ports of call taking 3-4 hours by regional ferries (such as Athens to Mykonos) required we take 12-14 hours, crawling at 10 knots. We can only assume Princess wanted us on board to spend money or they were too cheap to burn fuel a higher rate. With excursions getting back at 3:30 or 4:30, it left little or no time to legitimately explore on your own.
Also of note, when 3080 passengers plus some crew descend upon quaint ports such as Mykonos or Santorini, you will find yourself dodging massive crowds and tour groups of 30- 40 people, not exactly relaxing.
Food was hit or miss, overall I would rate is 3.5 out of five. In general, we found the food in the buffet area for dinner to be bland and lacking. I offer some details of foods not to be missed and foods better left alone.
Foods not to be missed
-Fettuccini Alfredo in main dinning room (best I have ever had anywhere)
-Chocolate cake in main piazza pastry shop
-Pork Belly in main dining room
-NY cheese cake
Foods better left alone
-Steaks (any and all) in main dining area, they were bland and tough
-mousse -they tasted like eating grease
-chocolate cakes in buffet area (bland)
-Scrambled eggs in buffet, powered, YUCK.
On board experience
Overall Princess get high marks for keeping 3000 passengers apart using clever tactics such as two show rooms offering the same shows twice in a row so passengers can view both shows over two separate nights. One feature that really really jumped out at us was how Princess constantly marketed to us. The "Welcome Aboard Show" featured 45 minutes of Princess hocking their wares, showing all the places you could spend additional $$ such as the optional dinning rooms, very disappointing. If you are planning a cruise on Ruby, skip the opening show unless you like be shaken down to spend money. On the first formal night there were no less than six photography stations set up, two blocking main passage way. I made no apologies for waling right through a photo shoot taking place directly in the path of passenger along the main Promenade deck. Spirits, beer and wine are reasonably priced from 3.50-7.00.
Overall, the trip was nice, but I would caution expecting rest and relaxation. With more time in each port and less being marketing to, the experience might have been more enjoyable and relaxing.