My husband and I recently returned from a two week Rhine and Moselle River Cruise on the Affinity from Amsterdam to Basel. While most of the ports were good or excellent, the ship and services were disappointing and need much improvement, especially for a cruise that "targets upscale North American passengers". I preface this review with the fact that we are experienced travelers and have taken other river boats before, being very pleased with the experience.
THE SHIP- Room size. At 172 square feet, the impression is that the room is larger than the regular room on other river boats. While we did not measure the room, it did not appear to be any larger than other boats. You should not have any illusions of spaciousness.
Beds- What a disappointment. While the ship(and beds) were new, the mattresses were soft and the bedding (quilts and pillows) so small, making sleeping uncomfortable. Be aware that there is a split in the middle of the two beds and could be somewhat improved if full size bedding and mattress covers were used.
Computers - There were only two computers located in the lobby for up to 138 passengers. This is way too low considering that in many ports internet cafes are not available and there are few activities and entertainment on board, increasing the demand and frustration of passengers.
Coffee and tea service all day - Yes, but it is located in a remote area of the top of the third deck, which is not easily accessible.
FOOD AND DINING - Breakfast buffet was good, however often food or drinks were not replaced on a timely basis. Cooked-to-order omelets available and good. Lunch buffet had better selections than dinner, however very often the touring schedule was such that getting back to the ship in order to eat lunch was not only inconvenient, but also wasted valuable touring time. In several ports, we chose to stay in town and eat lunch. The ship finally provided tour buses to shuttle guests back to town after lunch as well, but it took two weeks to get that service provided! Dinner - several things. Most distressing was open seating as it made it difficult to get a large table for a group of six or eight. Food - limited selection. Boring -little food of high quality. Everything was very salty. Difficult to get coffee or tea during or after meal (procedure was no coffee until after dessert) and no sweetener on table. Waiters very nice but "busboy" quality with no personality and little common sense. Did not seem to understand North American preferences as per "upscale" tours.. Very interested in constantly filling wine glasses.
ENTERTAINMENT - Only two nights of outside entertainment for two weeks, one of which was very poor. Keyboard player available every night for dancing.
CRUISE DIRECTOR AND TOURS - For the most part, our local guides were very good or excellent. The Cruise Director on board did not give adequate information. There were several errors and miscommunication made prior to docking. She did not seem to know about local holidays and closings until too late to make alternate arrangements. Her information on local ports very limited. Insufficient information concerning levels of difficulty for limited mobility guests. There were many incidents where the Cruise Director's poor information or lack of communication was detrimental. She was also very defensive when approached with recommendations for improvement.
TIPPING POLICY - The printed guidelines of Avalon suggest a gratuity of $18 per person per day for the cruise staff plus $4.50 per person per day for the Cruise Director (which would be over $7,000 in tips for two weeks!). This is outrageous and almost double the tipping guidelines of both big ship cruises and other river cruises. Obviously, with our dissatisfaction, we tipped accordingly. Unfortunately, many others may have been scammed in to believing Avalon's policy is the norm. This was an indication of Avalon's attitude towards its guests, where form over substance was important.
In summary, we enjoyed the cruise because of the great ports and our ability to independently tour them when necessary, as well as meeting some lovely and congenial people, who shared our feelings. Given the cost of the cruise at more than $700 per couple per day (without airfare), next time we will think about using five star hotels and land based tours so that we can have more control over our travel experience.