My wife and I took a trip on Norwegian Dawn out of NY for our Honeymoon on May17th to Bermuda. I am sorry to say that other than 2 of the shows we saw onboard Bermuda was the only good part of the trip. I have taken Carnival a number of times. Most were fantastic , I had one bad trip but I did not expect much for a 7 day cruise for only $299, worse part is, it was much more enjoyable than the Dawn.
Lets start with the food. In the dining room, we had dinner twice, both times we walked out and went to Salsa restaurant and put up the extra money. Once because the food was awful and once because we waited over an hour and still had no meal. We went once for lunch and had a very tough steak. We went twice for breakfast, waited 45 minutes and left one time and had an ok breakfast the next. The food that was served at the buffets was about as bad as I have ever seen anywhere in my life. Have you guys ever heard of refrigeration? The cheese and cold cuts would go out about 11:00 AM and stay out until probably around 4:00 PM with no refrigeration!!!!!!!!!! The cheese was actually dried out and warm. The rest of the food on the hot bar was barely edible. If you are going to depart from New York with allot of New Yorkers on board you should make sure that if you have a place called the New York Deli that it somehow represents a NEW YORK DELI!!! Room temp cold cuts and bread ( not rye bread ) is not a New York Deli, especially all the disgusting hot dogs and sausages floating in dirty disgusting water, dirty water dogs is about all you had that was New York, you even had andoulli sausage which is a Cajun thing. The food we had at Salsa restaurant was amazing every time we went, but with a $1400 ticket for each of us I think it stinks that we had to pay to get good food. I saved the worst food story for last, the room service. I got a grilled cheese sandwich, that was 2 slices of white toast with one slice of a cheese product between the toast. I got a burger, not bad if I am comparing it to McDonalds. The best was that out of about 12 containers of milk during my stay more than half were sour, once like cottage cheese. So, the only good food I had was at Salsa and in Bermuda, the rest was barely edible and at points sickening , I am surprised the health dept has not done something about your obvious refrigeration problems. P.S. Carnival had a New York Deli also, there was a person behind the counter making hot corned beef and pastrami sandwiches. They also had a free standing pizza counter making fresh pizza 10 times better than whatever it was you guys served.
Lets move to the room stewards. On Carnival I knew the names of my room stewards the first day on the boat and did not have one complaint about them for the entire trip. On the Dawn however, not so good. They never introduced themselves. They actually took dirty wet towels off the floor and folded them back up and put them on the shelf. There was dirty glasses and empty soda cans from the first day until the last day among allot of other garbage.
I found very few people on board spoke good English. That made it very hard to find our way around the boat. You also need allot of work on the way you disembark. I was one of the first people down because I wanted off the boat so bad but I was told to wait in the wrong spot and wound up at the end of the line.
Pretty much everything about your boat and company stinks and I am sure that neither I or anyone I know will ever be on a Norwegian ship again. When we got home we actually took a 2nd honeymoon to Delaware just so we could forget about our horrible exp. on your boat.