Background Information:My husband and I are from South Dakota and this was our 5th cruise on Princess and second on the Caribbean Princess.  We flew into LGA the day before our cruise and stayed in Brooklyn.  We arrived, by car service, at the cruise pier at about 11:45am and were on board within 10 minutes!  The embarkation process was a breeze and very well organized.  Our room was C-750 the St. Kits Suite.  Excellent room, lots of storage, wonderful shower and Jacuzzi tub with jets, spacious balcony with comfortable furniture.  However, our room steward was not very friendly or energetic and rarely went "the extra mile."  He seemed burned out.  I asked him how long he has been with Princess and he said 14 years.  On three occasions I was had both of my hands full, with food and beverages, and he'd see me in the hallway and would not help open our stateroom door.  The 4th time this happened I said aloud, "could you please help me open my room, my hands are rather full." 

Things we found to be exceptional:

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