First of all, my husband and I are Elite Members on Celebrity, so have traveled on many of their ships. In fact, this was our third time on The Millennium. We chose this particular cruise for the itinerary, as we had not been to most of the destinations. We have also cruised on many other cruise lines. We have never had a problem with any cabin on any ship before and we don't tend to complain. We had no problem on our previous 2 times on The Millennium
We booked a Veranda cabin on Deck 8. From the minute we walked in our cabin, it was nothing but problems. I took one look in the shower and found the shower unacceptable. The floor had cracked tiles that were dirty and moldy. Plus, it was dirty and moldy around the bottom of the shower. I immediately called downstairs and they sent management up to look at it. They agreed and told us it would be fixed the next day. I asked for a room change, but they said they didn't have one available. The shower was cleaned and fixed the next day.
Our new friends we met on the ship had the same problems in their shower, only a lot worse. They even took pictures of the shower to show people. Management came up to their cabin also and they were immediately moved out of their cabin on Deck 7 and given a Cabin on Deck 8.