Celebrity Summit Review

Are they losing money?

Review for the Southern Caribbean Cruise on Celebrity Summit
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nursenow
6-10 Cruises • Age 60s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Nov 2016
Cabin: Deluxe Ocean View with Balcony 2B

Embarkation was a breeze. Disembarkation was disappointing, we only had carry-ons, so we were rather surprised that we could only disembark at specified times. We have been able to depart at our convenience with carry-ons only on other cruise lines.

Ship/Cabin

For a ship just out of dry dock in March, the condition was a disappointment. Rust could be found on both our balcony in room 8041 and my sister's in 8039. Our balcony door took a lot of effort to open. The safe in our room was locked open by someone, so we couldn't use it until someone came to unlock it. The cabin was small, as was the balcony. We had requested through customer service months before the cruise 2 lounge chairs be placed on our balcony. Customer Service assured us this would happen, but when we arrived we found there was no way the balcony could possibly hold 2 loungers! Customer service should have notified us of this when we made our request, but instead we were disappointed to find we had such a small balcony. The entire ship looked like it could use a coat of paint. My sister and her husband in 8039 had one thing after another wrong with their cabin. Nothing big, just annoying. Their safe wouldn't lock, their phone cord would not stay plugged in as the clip to hold it in place was broken, they had a light flickering on and off, their door wouldn't double lock. The were promised an extension cord for my brother in laws CPAP by customer service months prior to boarding and there was none to be found. It took until midnight to finally get an extension cord to power the CPAP so my brother in law could sleep and then the cord was strung across their cabin creating a trip hazard. The telephone cord which plugged in behind the bed, requiring lifting the mattress to access it was also finally replaced on day 4. Initially the gentleman who came to fix the phone cable simple plugged the broken cord back in even after my brother in law explained that it was broken. The plug in fix didn't last long, as anyone who cruises knows, ships vibrate when underway and the vibration caused the cord to unplug rather quickly. When we spoke with the customer service Manager Roy, he indicated to my sister that all she had to do was plug the cord in, very condescending and patronizing. Finally, I unplugged the cord and pulled it out from behind the bed to take it to the customer service desk. They still didn't fix it. My husband had to go to the customer service manager Roy again. Upon meeting him. Roy gave my husband the "man" hand shake trying to break his hand with a firm grip, which my husband returned. It was ridiculous! I mean really, we are talking about the person responsible for all customer service on the ship. What a turn off. And I must say any time we needed customer service all we received was lip service.

Cabin Review

Deluxe Ocean View with Balcony 2B

Cabin 2B
5 Helpful Votes
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