instead, this cruise was a disaster. from the moment we entered the cabin, it was dirty. We were already at sea before being allowed to enter the cabin, only to find that it had not been cleaned. finger prints on the mirrors,and balcony door, sputum on the balcony glass (which they never did clean - even after i pointed it out to about 6 of the cleaning staff). day 4 of the cruise - womens xxxxl underwear was found in the cabin. We had asked for the items to be removed from the refrigerator (on day 1) so that we may utilize the fridge for my friends diabetic supplies. It took 4 days of requesting this, before they removed the pops & alcohol from the cabin. When my friend's blood sugar dropped, and i was faced with a diabetic emergency, i called room service, requesting orange juice, and stated the reasons for the emergency request. they notified me it would take 45 mins for delivery. was a major arguement between us, just trying to get some life saving orange juice brought to the room. As i was attempting to deal with the emergency, room service continually called the cabin phone, wanting to know who to bill the orange juice to. 10 minutes later, i still did not have the orange juice, and ended up calling the front desk and complaining. The orange juice was delivered 5 minutes later. It was the 3rd area i called (this time to cancel my friends dinner reservations) before anyone offered to assist with the emergency and send the ship's doctor up to check on her.
The quality of entertainers - best way to describe it, is, there is NO QUALITY to the entertainers that were on this cruise. In fact, the poolside singers were nothing less than offensive. Thankfully, My children and grandchildren were no present for this cruise, or else i would have come totally unglued on the singers, on the spot. Instead, i gathered my belongings and left the poolside. I spent most of the time in my cabin because no matter where you went, these ppl were all over the place, attempting to sing, and i am an avid music lover. I have heard $150 weekend bands in bars do a much better job than these "singers" and "musicians" could do on their best day.
the blue lagoon - made to order food - served cold chicken wings - was not busy time for them.
buffet menu varied very little, i quickly got tired of the same foods.
i am currently disabled, and in order to get a better dinner options, would require dressing up, in heels. I am unable to wear heels at this time. I approached the dinner area, prior to serving hours, and the staff totally ignored me as i stood there, waiting to speak to them - they were sitting up the tables. I dont think they liked the fact that i was in shorts,tee shirt and tennis shoes. But, isnt this suppose to be "FREESTYLE DINING"????
This ship is not disability friendly. I had waited in long lines for the elevators - none of which were disability friendly, and witnessed "walking" people rush past those in wheelchairs in order to fill up the elevators. No handicap seating anywhere, steps to their "better" dining areas (if you were sick of the buffet) Bathrooms would be nearly impossible for a wheelchair person. Very little room in cabins - dont see how a person in a wheel chair could even get in the door of the cabin. and, we had a larger, balcony cabin.
The excursion desk hours were not very convenient, and there was always long lines.
Same for the customer service desk.
Soda program was a rip off - for $55 for the week, i never once got a decent fountain drink. The staff would run the soda when its out of co2, or,if you think you are lucky enuf for them to pour from a can, they poured so fast there was no carbonation left.
my one excursion, the dolphin encounter, was a flop. scheduled for 3 hrs, they were an hour late picking us up, then, the shuttle had a flat tire. by the time we reach the excursion, there was barely enuf time to get thru the line, grab the life jackets and flippers, and get in the water. most of the ppl did not get an opportunity to review the pictures that was taken. we had to immediately board the shuttle back to the ship. The picture area was severly understaffed. One person to handle everyone
I put my complaints in writing, mid week, and turned them in. they graciously gave me $17 off the costs of the dolphin encounter. costs nearly $200 for this.
After i returned home, i called to voice my dissatisfaction with the cruise line, and made it clear, that after this, i would never cruise with NCL again (was my 2nd cruise). They asked me to put my complaints in writing, and fax it to them. So, i did as they asked. They sent me a letter, stating they were checking into my complaints, thanks for contacting them, and here's 200 off towards your next cruise with NCL. BS!!!
I had planned on booking a cruise for my daughter & her husbands anniversary present. After my experiences here, I've recommended they use anyone other than NCL. and they are booking a cruise with another line that a friend of theirs recommends. I will likely join them on this other cruise line. Its turning into a large party of friends for their anniversary.