The disappointment started when we arrived at Dover to be told there was no car park space allocated to us even though we had clearly stated that we required this when booking the cruise and paying the deposit!! This took a 20 minute phone call to MSC Cruises to sort out!
We then faced the chaotic boarding process! Cars everywhere and no one to tell them where to go! On being shown to our room we then found out that we were alocated 2nd sitting for diner after requesting 1st sitting on booking the cruise 8 months previously.
The food was a major disappointment - it was bland and barely luke-warm on reaching the table!!! We had wrongly believed that being an Italian cruise line that the food would be something special. One one evening we didn't even get coffee as our 2 waiters just seemed to disappear!
We had done some internet research on the excursions available to us and had picked the ones we wanted to do and had priced them, thus setting ourselves a budget!!! When actually booking the trips we found out that they had risen quite considerably in price in just 1 week!!! With a couple of them already being sold out!
The ship itself is beautiful and spotlessly clean. Our cabin steward was wonderful and nothing was too much trouble for him.
Unfortunatly all these little things just added up and took the edge off what we had hoped would be a wonderful holiday.