Having traveled on INFINITY twice before, my wife and I looked forward to this Pacific Coast Cruise on INFINITY. Unfortunately, we were very disappointed. We booked Concierge Class, but Celebrity did not deliver as advertised. Priority boarding only applied to the initial sign-up and receipt of Sea Pass. We were then directed to join all the other passengers waiting and given group number 19. When called, we wound through the terminal, waited to have our pictures taken and continued winding through the terminal. This is not priority boarding! Upon reaching our stateroom we observed the broken down hide-a-bed and the absence of promised "extras" to be provided Concierge passengers. The "dedicated" concierge was not available at his desk at the specified times. Concierge passengers were to have Priority Reservations in the main and specialty dining rooms.

When I requested a reservation in the main dining room for 6:15 or 6:30, I was told the period from 6-8 was "blocked out" as so many passengers desired eating then! At the Tuscan Grill I made a reservation and requested a specific table. Again I was told they could not guarantee a specific table but to come early (before they opened) and stand in line to be first and then I could get the table i wished. This is Priority Reservations? As a result, my wife and I could see no advantage to having booked "Concierge Class".

The food aboard was totally unremarkable. In the Main dining room, if you wanted a steak you could pas an additional $25! Really! Same in the Tuscan Grill. After paying a cover charge of $40 per person, New York Strip or Lobster was an additional $25 to $35. Wow! Read more