Empress of the Seas Review

3.0 / 5.0
0 reviews

Stay away!!

Review for the Western Caribbean Cruise on Empress of the Seas
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CruiseAddict2710
2-5 Cruises • Age 50s

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Sail Date: Nov 2016

I wanted to surprise my mom for her birthday, however we got the surprise of our lives. The whole ship smelled like cesspool, the food was bland, horrible . We were duped into paying $17, under the pretense that we were being upgraded from deck 4 to deck 9, however we were awaken by 4:30am with chairs dragging on deck 10 by the pool area. We complained and got relocated to deck 4 , waited 3 hours to get our bags transferred to the new room and ultimately we were refunded the $17.

I still can't find words to describe the food-- horrible.The water tasted like recycled crap

On the morning of debarkation, we were charged for 3 bottles of water, which we never drank. These charges were later reversed.

Cabin Review

The entire ship was very cold and We were unable to adjust the temperature in the cabin.

As a result of the combined horrible experiences We were given a letter as a goodwill gesture offering 20% off next cruise, but our relief was short lived, when yesterday via email we got the official certificate stating our supposedly "20% discount of future cruise " equated to a measly $65!!!

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