I wanted to surprise my mom for her birthday, however we got the surprise of our lives. The whole ship smelled like cesspool, the food was bland, horrible . We were duped into paying $17, under the pretense that we were being upgraded from deck 4 to deck 9, however we were awaken by 4:30am with chairs dragging on deck 10 by the pool area. We complained and got relocated to deck 4 , waited 3 hours to get our bags transferred to the new room and ultimately we were refunded the $17.
I still can't find words to describe the food-- horrible.The water tasted like recycled crap
On the morning of debarkation, we were charged for 3 bottles of water, which we never drank. These charges were later reversed.
The entire ship was very cold and We were unable to adjust the temperature in the cabin.
As a result of the combined horrible experiences We were given a letter as a goodwill gesture offering 20% off next cruise, but our relief was short lived, when yesterday via email we got the official certificate stating our supposedly "20% discount of future cruise " equated to a measly $65!!!