I have been on 3 other cruises prior to this trip all much newer, nicer, and bigger than this ship. My number 1 complaint has to be the service especially room service. The ship in general is very under staffed. The crew members on the ship are like robots with no personality. Any time you ask them something they give you an automated answer that doesn't even help or answer whatever it is you are asking. They show no emotions good or bad and seem to be sick of their jobs and being on the ship. The room service is pathetic. They do not have enough staff and are not equipped for the amount of people on board. Out of the 10 times I tried calling they only bothered to pick up 2 times. Both times the wait was over 2 hours which is just ridiculous. One night we decided to hang the room service card on the door to avoid the hassle and wait for breakfast but our food never came the next morning. No phone call or anything. Trying to get through to the information/ front desk is another lost cause. Again they are completely under staffed. The line was always busy, they always put you on hold if you did actually get through, and if you went in person there was always a huge line.

            Another thing I did not like is that on the last night after dinner there is nothing else to eat until breakfast. Usually they have a 24 hour pizza place but on the last night they close it and give you no choice but to order room service and wait 2 hours. Why close the only place that is supposed to stay open 24 hours just because it's the last night? If you pay for a cruise and food is included than there should be food readily available until you get off.

          On any cruise I have ever been on I have never felt any type of movement. I guess because this is a smaller and older ship the stabilizing equipment isn't as good, because from the moment we left port until we got back the ship was rocking non stop. So bad sometimes I had to grab on to things as to not fall over. If you are sea sick find another ship!! Read more