I had good experience with 2 NCL ships before, smaller esp the SUN that's why I chose Epic. I was the group coordinator for a class reunion and I had 48 people in the group and majority of us were disappointed since we had a very good experience with Oasis of the Seas with RC in our previous reunion in 2013. The group adviser assigned to me is too hard to reach and is always in a rush when he responds to you. The ship was so big and crowded, there is no room to relax and unwind like the Royal Carribean big ships. They filled up an entire 6th floor with casino and the lobby and reception area wasn't impressive at all. The staff at the reception desk were not friendly at all, majority have attitude problems, I think they need to be retrained about customer service.

I had a balcony room which was so crowded, can't hardly move in between the beds and the so called cabinets/drawers. You cannot even arrange clothing neatly in those drawers. I don't like the glass showers and glass toilet. The sofa took over half of the room space. Main dining area service was horrible for the 1st night, it got better the next night after I complained to the group coordinator in the ship. They cannot even make a special arrangement for a big group, either you go very early or late dining which is 930 pm....talking about being hungry, food wasn't good plus the horrible service. I see empty tables that's why I cannot understand why they cannot sit us a little earlier than 930 pm. We finally got 800 pm dining after I pleaded with the chief maitre d, I should have gone to him right away.

Some of my group wasn't happy with their specialty dining as well. Some of the buffet nights were good, Mediterranian, Spanish and seafood nights, we skipped the main dining areas those nights. We requested a Filipino breakfast since we have a group of Filipina nurses but it wasn't granted. We had a very good breakfast and dinner in Oasis of the Seas....they made us feel very special, thanks to the Filipino chefs. Entertainment was good, dance crews were all very friendly...we really had a lot of fun dancing. Embarkation was smooth, luggage came right away but disembarkation was a horrible experience for me. I didn't book my ride back to the airport with NCL and i have to leave early....I was told that I have to carry my own luggage if I wanna leave early...again service desk people needs retraining. They never offered any help at all. I will never recommend this ship at all. I never saw the captain and the cruise director at all....are they unfriendly people too like the majority of the crews. A lot of lazy crews esp in the dining and buffet ares. I hope that they improve their service if they want more satisfied customers.