Amsterdam Review

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Cruising with HAL

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Jeannie26
10+ Cruises • Age 50s

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Sail Date: Sep 2016
Cabin: Verandah Suite

I won't deny that HAL crew consisted mostly of Filipinos and Indonesians were a great crew. They gave impeccable service. This is the 3rd time I sailed with a HAL ship. I'm inclined to stop sailing with HAL for awhile for the following reasons:

1. I've been over billed. During my first cruise, they claimed I took a $7.10 worth of drinks from my stateroom fridge. It wasn't true because I don't drink. I let the incident pass as for that amount, I'm willing to pay to relieve me of the stressful refund process.

2. On my second sailing, I was over billed. This time I used my debit card. A week later, new charges came off in the amount of $320. This was enough for me to get on the phone and dispute the amount. There was no way I'd spend that amount a week after I've disembarked. The summary statement I paid during disembarkation was all I have to pay, I insisted. It took two weeks before HAL reversed the charges. By then, I had some bills lined up for me to pay and had to get some back funds from my line of credit.

Cabin Review

Verandah Suite

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