Our suite and veranda were perhaps the best we have had during our previous 15 cruises on a number of very good cruise lines. Embarkation passes indicated "Prefered boarding". Turns out everybody's boarding pass was "Prefered Boarding" with the exception of the Delux and above suites even though signs leading to the departure building said suite guests should go ahead. Minor problem, boarding was quick.
The ship was clean and the staff were friendly and helpful except the young lady in the internet area, she was on the phone too much with personal business and disinterested in guest inquries.
When I purchased my cruise, I was advised in writing that there would be a $50.00 per cabin on board credit. After departure, I inquired why the credit was not in our cabin and was told they would make an inquiry. Two days later they called and said we had gotten such a good a deal on our tickets and there would be no credit.
The greatest problem on the ship was the food in the Pinnacle Grill which is our prefered way of dinning. At the Captain's briefing he said that food trays had been removed from the Pinnacle Grill three (3) weeks before. "Not to save money, however, there was a corresponding 7% drop on food use/waste."
Getting food was constant standing in lines. Without trays, we would stand in the salad line, find a table, and then return to the main serving line where we waited in line again. Since we only have two hands all we could carry was a plate and a dish for the dinner roll/bread. If we wanted soup it was back to the lines during which time our food got cold. The crew serves the food and they have difficulty understanding and often you get what they want and not what you want.
Several guests were so unhappy with the NO TRAY rule, they removed coffee cups from the trays in the coffee area and used those trays.
Unlike any other ship we have been on, going to eat was not something we looked forward to during the entire cruise and that is the reason we would never again cruise HAL although we had been looking at HAL'S two week Hawaii cruise for the near future.