This is my 3rd sailing on NCL and after 3 so-so cruises I have decided NEVER to cruise with them again after this cruise. It is simple really, they nickle and dime you to death and the service you get in exchange for it is just mediocre at best. There are other cruise lines out there that are so much better that what little money that you think you are saving on NCL you really are not. Spend the extra and go on Carnival or RCCL or Princess and have a good cruise. Here is why.
Check in: got to the port at 1:00 p.m. - got on the boat at 4:45 pm! I have NEVER had to wait so long in my life to get on a boat. No explanations, just get through this line and wait in another. It was madness. This was a 3-day cruise on a small boat. Come on people.
Cabin - standard balcony cabin - but get this I wanted to take a shower and our bathroom wasn't stocked with any bathroom stuff. I had to borrow a shower cap from my friends next door. This was the way it went all weekend. On the 2nd day we had to ask for new towels because we weren't given any AND there was so much dust on top of our tv set that you could write your name in it.
I saved the best for last - we made reservations for 8:00 for 6 at the LeBistro (a specialty restaurant) cover charge of $15 per person. We arrived at 8:00 and were promptly seated. At 10:10 p.m. we were eating cold food on extremely hot plates. The food had been under heat lamps for so long that my friend's steak that had gravy on it had "jellified" (not really a word but you get the picture). Two hours and ten minute wait to get cold food AND to pay extra to get it???? We asked to speak to the head waiter who happened to be a itty bitty thing who came to the table, gave no explanation or apologies and they took off two of the $15.00 cover charges. Well I was having dinner with a table full of attorneys and this just didn't cut it with them - the poor girl didn't stand a chance - needless to say, we got all of the cover charges removed from our bill.
All around the ship we heard people complaining about service - albeit it was a cheap cruise - I guess you do get what you pay for - but I won't be found on a NCL ship anytime soon.