I have always been a Regent fan and was excited about the prospect of a new ship with an interesting itinerary. I am at the gold level and have been on each of the Regent ships.

Overall, I was underwhelmed. The ship is physically beautiful and your first response is Wow! However, the wow effect lasts only so long. We were in a Penthouse A. We chose this level because it was supposed to have priorities associated with it. If there were any priorities, we did not see them. The Penthouse A was spacious and well decorated and came with a butler. Was it worth the additional price? NO! Although the staff associated with the suite was excellent, there was no special attention given to us. We were given 8:30 reservations in the specialty dining rooms which meant we would miss the show. When I questioned this I was told that reservations are made on a first come first served basis, not by cabin level. Although the brochure stated that we were entitled to dine in a specialty restaurant every night of our choosing, we were told by the arrogant and rude reception staff that this was not true. They pointed to a line of small print that said Regent, Master and Grand suites only had this option.

Indeed, I was surprised to see that a previous review noted the arrogant behavior of Reception and these people are still in their positions acting the same way. Read more