We have sailed with Celebrity many times and have always found the overall experience to be 5 star. This cruise however was the worse experience we have had in over 10 cruises. The ship was dated and looking tired and overall poorly managed. "systems not smiles" a well known saying in delivering good customer service. The front line staff always had a smile however the management systems on ship were poor in every department Particularly In the Dining and bar services. We were on select dining however it appears that they select when you eat. We could not get a table without a wait. The Select dining was not delivered unless we were happy to eat in what I would call a fire Exit. it was suggested you ring and book to avoid waiting tried this only to be told the time requested not available throughout the cruise but we could book either 5pm or 8.30 pm what is the point of being asked to make a daily reservation then. The food was very good even in the smash and grab upstairs. No complaints here what you expect on Celebrity. however we found seven mugs with broken handles in oceanview never found one on all the previous cruises we had been on.

Would defiantly recommend an upgrade to Tuscan Lounge The steaks are fantastic with great service as well.

I had the top drinks package (premium) and was constantly served the cheaper wine unless I went to the bar and insisted on the correct wine for my package. Read more