I have cruised with Celebrity before and reserved on board. I will have deep consideration before I go with them again.
It started with 6 contacts from them to bring immigration documents I did not need. All I got in response was the canned we are sorry. I hate to be spammed.
On arrival at the port there were not enough personnel to accommodate the number of handicapped patrons. We waited for one person to shuttle 2 of us to the terminal. Inside the terminal there were not enough chairs for all, and one person had theirs taken away.