We chose Norwegian again because of recent good experiences and this particular itinerary. From the first day, we were burdened with a room directly under the Garden Buffet, where they apparently spend all night moving food, washing dishes, etc. It was unbelievably noisy and right over our cabin. All night long. Coupled with very mediocre food, particularly tasteless desserts, problems with getting credit for our prepaid items, spending way too much time with Guest Services....they just don't have their act together on the Dawn. Worst experience in our 19 cruises. Entertainment (other than Second City) was sub-par, worst comedian we ever saw. Very very limited activities on the Canada portion of the trip, like they knew the older crowd weren't sophisticated about being entertained. Absolute minimal communication from the captain on weather or sea conditions. We were sad and frustrated, having had other good cruises with Norwegian. This experience will absolutely turn us back toward the other cruise lines.