Embarkation went smoothly and we were soon on board, it was as a first come basis and you did not need to stick to the time stated on your tickets. Luggage soon at the cabin which surpassed all expectations. We never attended any of the shows in the theatre but the music and entertainment in some of the other bars was good. Service again except for one or two waiters/waitresses was poor never a smile or a word and many spoke hardly any English so could not understand what was being ordered. Although the ship is beautiful the organisation was non-existent, the food was awful never hot even at the start of the service. There was never any information given about anything going on during the day or evening. The excursions were overpriced and very poor and even to get into the places were the ship docked(miles from anywhere) you had to pay for a shuttle bus. One place Hamburg was visited on a SUNDAY and nothing was open what a waste of time. The only plus side to this cruise was Boris the assistant bar manager who sorted out a problem for us on day one and continued to speak to us on a daily basis always smiling and polite an asset to this company. At times felt like we were on a ferry everyday people were getting off and on the ship never before have I experienced anything like it.
the cabin exceeded expectations comfortable spacious and kept immaculate by our cabin stewardess