Rotterdam Review

4.0 / 5.0
0 reviews

I expected better from Holland America.

Review for Canada & New England Cruise on Rotterdam
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Mar_53
6-10 Cruises • Age 70s

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Additional details

Sail Date: Aug 2016

This was approximately my fourth cruise with Holland America. I expected better than this cruise. The bathtub wouldn't drain. The sheets had cigarette burns. Half the time the towels were threadbare and like cardboard; the other half they were newer and softer. There was only one plug in the room, for two phones and three tablets. The Front Desk could not get plans or instructions straight for trying. I'd discuss a problem with them, we'd agree on a solution, I watched them key it in the computer --- and nothing. Every day it was like talking to a brick wall. They always had "no record" of the previous discussions even though I watched them input the requests.

I would not do the 10 day cruise again -- stick to the 7 day cruise. The last three days were an exercise in wasting time. Or somebody getting kickbacks from the cruise line docking there. The ONLY thing in Percy, is Alexander Graham Bell's house (seen on a distant island) and his museum (which you pay extra to get in to). The ONLY thing in Gaspe is a town 2 blocks long, all in French; French souvenirs and French only clerks, and way overpriced. One day's excursion was 4 hours to a goat farm and @20 goats, and a 20 minute lecture on glass blowing.

Getting physcial assistance was like it was somebody else's job; they all stood and looked at each other. Daily.

Cabin Review

The location of the cabin in mid-ship near an elevator was good. The "ocean view" was a port hole. I specifically requested a "window" which is available on E & F rooms. The ship was only half full, so the room could have been upgraded. Yes, an upgrade was requested.

Port Reviews

Boston

No stopping (city edict), no postcards and no pictures

Boston

Took a bus to the center of Lexington and got off --- that was it. Not what I expected from the customer reviews I had read

Gaspe

A LONG winding drive (over an hour) to see a rock formation up close. You could see this formation from the ship. The town was 1 block long. Every souvenir and price was in French and the clerks didn't or wouldn't speak English. A long drive for nothing.

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