We had traveled Regent in the past and loved the cruises. The Regent Explorer is a pretty ship, but the crew was not properly trained prior to sailing with real passengers. The tours were mediocre because the guides did not use the headset system that so many other lines use. The main dining room was not open for breakfast until tours were out. You could not eat there if you had a tour. The service in the dining room was mediocre but improved. The Steak house was OUTSTANDING, but the French was bad. The unreserved Italian was great if you could get a table. Cooking school was great. One massage therapist was great, one terrible. Cruise Director was a joke, entertainment was fair. Wrote there customer service a month ago. Got no response. Wrote again and was told my letter would be reviewed in order it was received. Regent is not Regent anymore. Many of the staff came from the lesser Oceana ships. The level of service has dropped. When a Broadway show is in previews the price is less. If Explorer were a Broadway show in previews it would close.