I was very excited to be going on Ventura after waiting 12 months since my booking. The problems started at Southampton when i had to wait for 2 hours in a Q to park the car.This is unacceptable for any passenger but especially disabled passengers, which i am sure i was not the only one . There was a long Q to get on board and the Lady at the security check in for bags etc asked me if it was nearly at the end as she had been on duty for 4 hours already.She said its always like this when Ventura is in .We finally got on board at 4.00 and it was time to sail.We did not go to the muster station for the emergency drill as it had already started and no one asked us if we were going. This is the first time i have seen this happen where people don't need to go to such an important meeting. We met first timers who had not been either.
The cabin was beautiful.The problems started straight away. We were booked for early dinner and when we went down the Q was horrendous. When we went for our table for 2 we found 4 tables for 2 stuck together to make a table for 8. We were lucky the others were lovely people but had also asked for tables for 2. The service was really slow and the dining room was really cold all week. The food was sometimes only lukewarm.The self service restaurant was our next call next morning for breakfast and the Q here was worse than the night before. This was like this all week. Not much staff to cope with over 3.000 people. Lots of complaints about the wait for cups glasses cutlery etc.I have been loyal to this company since 1997 and have never seen anything like it .I did not like the fact that the hand washing gel is now self service. There were lots of people not bothering with it and i was very worried about picking up a bug.
There were 4 ports of call and there were shuttle busses to take you from the dock . When we went the first morning for the bus and guess what there were at least 300 in the Q and hardly any busses. Lots of people complaining.. The other 2 days the exact same thig with people waiting in the long Q.I felt very sorry for people who were on their first cruise.Lots were saying NEVER AGAIN.I heard lots of people saying they will be going back to Royal Caribbean as they know how to treat customers.
I would not travel on Ventura Again. I had hoped to book AZURA for next year but not now as it will be just the same or maybe even worse.I have booked Arcadia for October . I have travelled on her before and there were no problemsFor my 2010 cruises i will be looking at Royal Caribbean and Celebrity and Cunard as i met lots of satisfied customers from these companies