Westerdam Review

4.5 / 5.0
1,112 reviews

Not the way to see Alaska

Review for Alaska Cruise on Westerdam
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E.P.Dowd
2-5 Cruises • Age 60s

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Sail Date: Sep 2016

Very disappointing onboard. Would definitely not recommend HAL. Everything was below average in terms of quality of service, food and especially lack of concern or caring by anyone in the "front office." If you have a problem onboard you are on your own. Crew is from Asia and they are hardworking but you get lots of "smiles" and very little actual service. The feeling onboard is "mass market" you're just a number. They are constantly trying to get in your wallet- from selling raffle tickets to "Special Hot Cocoa in Ship's Mugs for $20)…it's the same feeling as walking down the Vegas strip and getting pitched every five feet.

Food was same quality as a Chamber of Commerce hotel banquet- service the same. The only exception was the luxury restaurant where service and food was great- but at an extra price. We are all equal in stature and I'm certainly no better than others but your fellow passengers on this boat were high in age, average weight and lack of manners- do not get in between them and a donut in the morning breakfast buffet- you'll get run over. This is not the way to see Alaska- half the trip is at sea looking at fog and overcast skies. Now Alaska is incredible when you get away from the Cruiseline owned T-shirt, curio and Tanzanite shops at the dock. Tanzanite is from Africa not Alaska. Fly to Alaska and see the real Alaska. We've been on HAL twice- first & last time (and that was on one cruise).

I've had difficulty posting this review. Wonder if Trip Advisor editing negative reviews

Cabin Review

OK. Both sink and bathtub were stopped up when we started but I called and they came and fixed it.

Port Reviews

Seattle

Highly recommend tour of Chiuli Gallery

Glacier Bay

The ship captain got the ship close to the glacier. It was good experience.

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