First of all the single bad issue (all aimed at back office)

I booked this cruise for myself, my partner and our 17 and 14 year old children. It was our first cruise and I was glad to see the offer I booked included a classic drinks package for the adults and a classic non alcoholic packed for the 3rd and 4th cabin occupants.

This was very important to us as it meant the children wouldn't be tied to us too much and could do their own thing. However, the drinks package for the childrens sea passes did not materialise and when I raised this onboard I was flatly told the offer did not include them, I had made a mistake and that the cost would be an additional $22 per day per child ($528 total) if I wanted the drinks package for them. I was asked for evidence which I could not produce as it was the website offer terms and conditions given at the time (and still given) which I didn't print out when I made the booking. Immensely frustrating. Read more