We, party of 6, 3 cabins, booked the weekend cruise to Guernsey to celebrate a birthday. What should have been a relaxing weekend got off to an absolutely horrendous start!

Prior to travelling when we were given our cabin allocations (2 close together and 1 further down the corridor) we asked if we could swop the allocations for 2 of the cabins. P & O said this wasn't a problem and new paperwork arrived with the names changed for the 2 cabins. I then spent 4 weeks attempting to get onto the cruise personaliser to be able to print off documents. My travel agent (Thomson) were brilliant in contacting P & O for me. Each time P & O reported they had changed the details, wait 24 hours, then I would be able to log on to cruise personaliser. This went on until 4 days before we travelled - even then I realised P & O had not changed all the details correctly, however I was finally able to print the E tickets etc. P & O clearly have a problem with their administrative services.

Embarkation - after a long drive we arrived at Southampton before our allocated arrival time only to find the terminal full to capacity! We finally got to the check in desk after waiting nearly 2 hours. The two partys that had swopped cabins were then unable to check in as P & O had issued 2 cruise cards with the same name and one person didn't have any card issued with their name on it! The check in staff were rude and unhelpful and actually said 'your name is not on my system so I can't help'. I then had to show all my paperwork, with the correct details on, that P & O had issued, to show who should be in each cabin. Senior staff from the ship did finally sort everything out (assuring us the ship wouldn't leave without us) but we were the last people to get on the ship and they were closing up behind us and scowling as we were holding everything up. Read more