Really would have liked to write a positive review of this ship so I will start with the good stuff. We were upgraded to a suite (Category 14 from a booked Category 13). This may have been due to the fact that prior to the cruise I complained vehemently to MSC about the price we paid compared what was being advertised online in early Spring. We booked in January.
Here are the facts:
The ship is indeed a beautiful ship in pristine condition. Brass etc. being polished constantly, smell of paint everywhere-I personally do not like the smell of paint. Guess they have to do it sometime. Majority of Crew really makes a big effort to be accommodating and provide good service. Some were downright rude. I asked a female directions to the restrooms and she replied "There's a bathroom in your cabin"."Go There" This is not a good thing. I should have noted her name and reported her. This gal should not be in the service industry.
We love having breakfast in our cabin on a cruise but MSC provides only a continental breakfast-not a good thing.
The cocktails are reasonable at only $4.00 each. Tip is included in each drink. So that's a good thing.
There is no wine steward in the dining room. I love wine with my dinner so quickly realized I had better tell the waiter right away that I wanted wine. That way I might get it by the time I get my entree. Not a good thing! No point in ordering cocktails in the dining room-get them before you go to dinner. They have only bar person-my husband likes a martini while looking over the menu so I guess you can figure this is not a good thing.
Now I have to tell you a really bad thing, especially if you are a foodie. The food is bad. I lost two pounds so thats a good thing. My neighbor who is Italian found it hard to believe that an Italian ship could screw up the food but indeed they managed to do a good job of it. Had veal one night that I think was frozen since 1986. Had a filet mignon only a dog could enjoy. NOT A GOOD THING!
The ports were both good things. We loved Bermuda and have been to Nassau many times but it is still an interesting place. We have fond memories because we honeymooned there. Please do not take the Atlantis tour. If you want to see Atlantis just get a taxi for $4.00 outside the ship. You have to walk miles on the tour to a boat and then more miles to the hotel. I haven't figured this one out yet. I cost $50.00 each. Big waste of time and $$$. Definitely not a good thing.
The entertainment was great. Innovative shows, great singers and dancers and some influence of cirque de soleil. This is a very good thing.
Would I take a cruise on MSC again. I think you know the answer by now and it's not a good thing!