The ship was refurbished less than a year ago but requires a really good clean.
Pantry food well below average, seats were very stained & are in need of a good clean. If you just want a snack, you will have great difficulty as I was unable to get cheese, ham, or salami. You have no ability to make your own sandwich and wraps were pre-made and soggy, squid was tough, and noodles were cold. Breakfast was a little better but do not expect to get hot toast. Waterfront was better but the breakfast menu did not change for the period we cruised. Angelo's was good but the menu was limited, Salt Grill was also good but was not as good as Pacific Dawn. We did not have an opportunity to go to Dragonlady but reviews on board were good.
Pacific Eden is a budget cruise ship and should be advertised that way. There are no tissues in public rest rooms, and no snacks or peanuts when ordering drinks. The majority of staff seem uninterested in serving you and are often confused requiring information being relayed multiple times. I was advised by a staff member that the majority a staff are new and very little training has been provided. It is almost impossible to get a drink alcoholic or otherwise in the Pantry, or Mix Bar. The Mix bar staff seem more interested in flirting with young ladies than serving customers. Roderick from the Blue Room was the exception and really knew customer service as well as being a skilled barman.
Average and found a tablet under a table on the 5th day of our cruise so was there for at least 5 days but obviously the vacuum was not as good as it could be. Only got chocolates left on the bed twice for a 7 day cruise