Radiance of the Seas Review

4.0 / 5.0
1,235 reviews

Sail for the ports not the ship...

Review for Alaska Cruise on Radiance of the Seas
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AquaDame
6-10 Cruises • Age 40s

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Sail Date: Jul 2016
Cabin: Deluxe Ocean View Stateroom with Balcony

Wanted to take MIL & SIL with us to Alaska and chose RCCL for the itinerary and cost. Wish we had chosen a route with Glacier Bay instead as there were hardly any talks at all and no rangers came aboard the ship during the couple of hours we had cruising and seeing Hubbard. Hardly any humpback whale sightings from far off (only one announcement from the bridge) and a few porpoises were all we saw the whole week despite having a verandah and spending quite a bit of time looking for them. This would have been fine as animals are where they wish to be when they wish it, however the service on this cruise was even worse than the southern itinerary we took on RCCL back in January. I NEVER thought I would write such a negative post but here we are.

We started off on the wrong foot upon embarkation - we were forced to go in the new cruisers line which was much longer with MIL & SIL even though we have sailed before and were on a separate reservation. Since the gentleman working the line had seen us talking to our family members he refused to let us in the gold line. The following things happened throughout the cruise as well, and having thought long and hard about it this was our second and last RCCL cruise. I apologize for the couple frivolous ones, but they added up with the biggies:

1) When we got into the stateroom several sodas and snacks were missing from the minibar so we called down to guest services to alert them to this since I was worried about being charged. They said the manager would be notified and would make sure to rectify it and not to worry. Well, I did worry, and sure enough on the VERY LAST night the charges appeared on my account. We called down and were told they would need to call us back. Waited about 20 minutes before my husband went down in person instead and had it removed.

Cabin Review

Deluxe Ocean View Stateroom with Balcony

Cabin E1

Lots of disrepair - missing floor tile in the bathroom, cup holder coming apart and there was a pee smell. Looks like there was a shower door at one point but it was a curtain for us. Stateroom door would not close on its own after us and drawer rollers stick. Bedding was stained and torn.

Port Reviews

Juneau

Took a taxi to Mendenhall glacier - called when we got off the ship and waited about 20 minutes. It cost close to $40 for the four of us each way, but on the way back we were able to take an hour to enjoy Alaskan Brewing's tasting room and then he came back to take us back to the ship. We ate at Tracy's Crab shack (very expensive but very tasty) and then bought tickets up the Mt Robert's Tram as it was a lovely clear day.

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