We've been on many cruises, always with Royal Caribbean. Until this trip we were always extremely pleased with the company, the ship, the food and the service. Unfortunately this was the first time we were actually happy that the cruise was over. First, the Oasis is getting old and is starting to show a lot of wear & tear (broken tables in the Globe & Atlas bar, worn tables and holes in the seats in the Windjammer, chipped furniture in the dining rooms, damaged walls in at least one men's restroom, the hull needed painting badly, etc.). Second, the food in the dining room was was just a level above lousy. The portions were small, many times the food was under-cooked or not as ordered. The waiters told us the company changed the menu this Spring and so far the response hasn't been very good. Third, the service was extremely poor. Fortunately there were a few people who went above and beyond to try to compensate but overall they're overworked and very stressed out. Many staff members were rude or just plain ignored you. In the dining room the staff was literally running to try to keep up (one waiter told us that many crew members were out ill and that the ship was at full capacity so many waiters had either extra tables or extra people or both). Fourth, the shows are literally the same from last year (in the comedy club one performer did the same routine so we were actually mouthing his next words). Fifth, it was just too crowded and the pools were packed. In one case a gang of about 12 people probably in their 20's took over most of the beach pool and set-up a boombox and started playing loud music and dancing. We alerted security (it took at least 5 minutes to find someone) and they stopped but set themselves up at a different spot a few minutes later once security left. We went to guest services and got nothing but lip service. Sixth, two members of our group got very sick after eating dinner. The medical staff refused to hear anything about potential food poisoning even though some members of the crew were also reportedly having the same issues.

Overall, the Oasis is no longer a consideration and we'll seriously have to reconsider going on Royal Caribbean in the future. Apparently the company's quest for more profits has dramatically under-minded both their own staff & crew and their customers. The only way to get their attention apparently is by giving them a poor review and choosing alternatives.