Very little range of fresh vegetables, hot food was cold, never saw anyone ever check temperature of food. Cabin was not hoovered for whole trip. Marks on mirror left for 4 days. Dirty linen bags left in corridors for up to 3 hours.NO special access department. Always long queues at guest services and shore excursions. Booked a shore excursion to Hermitage Musuem, st Petersburg which was a disaster and they tried to pass the blame to the tour company. Refused to speak to everyone, just individuals and then offered different compensation to each of us which was very poor. Knew we were going to be late back to Southampton but waited till we left port before telling everyone so lots had to amend home flights, trains etc at the high cost of the ships Internet/mobile call charges. Arrived 30 minutes later than told and disembarkation was chaos and the staff were very rude and total lack of understanding.

I travelled with my 16 year old son who has Aspergers and visually impaired. He enjoyed the teen club but will never go with this company again.

Going back to Norwegian as they really care about people with disabilities-I need another holiday to get over this one