With 4000 passengers on the ship, everywhere you went there was a crowd. The service in the restaurants was very inconsistent, some meals we had to wait to be waited on and several meals our food was very late. Several of the wait staff lost the room key cards and the staff had to chase down the card. Several in our group purchased the upgrade on the dining package and they could not get a reservation for any of the upgrade restaurants. We found out the those who had the upgrade needed to make the reservation before departing. A couple in our party showed up for a 9:30 show and found that there tickets had been released to someone else. They were late because of the poor service in one of the restaurants. Most of the shows were booked before the cruise departed. NCL has moved down on our list of cruise list