Marella Discovery Review

Ruined our holiday and joint 25th and 50th wedding anniversaries!!

Review for the Western Mediterranean Cruise on Marella Discovery

We choose this ship as a celebration for my mum and dads 50th wedding anniversary and our 25th wedding anniversary with our children (13,19,21) The day the cabins where available we went down to Thompson holidays and booked our rooms so we could have rooms next to each other due to the occasion. We paid additional money to book rooms next to each other. On arrival we were pulled to one side to say that the rooms we booked were not the correct size for us so they had to change them and we were now not next to each other! Obviously we were extremely disappointed with this as it was going to mean we could not share our balconies and spend time with our parents. As soon as we boarded we went to reception to see if there was anything else that they could do and basically met with a really unhelpful lady on reception who said the only thing they could do was offer our allocated cabin booking money back which was £42, which we explained would not help us enjoy our holiday any more as we booked this as a special occasion to be with each other for the duration of the holiday. We then went to our rooms and realised that the only difference was one had a sofa bed and the other a normal sofa! We went back to reception and asked if they could swap the beds over if not my youngest son would be happy to sleep on the sofa, but they said it was to late and that room had been allocated to another couple and there was nothing they could do.

We then asked if we could book the Steak restaurant on the Monday for my sons 13th birthday only to be told that they were fully booked on every night so clearly these restaurants are not big enough for the size of the boat.

In the evenings you don't get allocated a sit down time for dinner but instead have to check in at the restaurant desk and wait to be seated - if there isn't any tables available you are given a pager and told to come back when it buzzes. Most evenings we had to wait at least an hour which was very frustrating!!!

Cabin Review

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