Disney Fantasy Review

Great time but poor customer service

Review for the Eastern Caribbean Cruise on Disney Fantasy
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Paigefour
2-5 Cruises • Age 50s

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Sail Date: Jul 2016
Cabin: Deluxe Family Oceanview Stateroom with Verandah
Traveled with children

Ok, overall, we had a great family vacation. Ship was very clean and well maintained. However, as we had heard such great things about Disney cruises, we had high expectations. The character meet and greets and photos were great. My 2 year old twins LOVED the dance parties with characters in the atrium. But, the wonderful service at dinner.....was absent. The waitstaff was lovely and very hardworking. And they continually apologized for not being able to really wait on us. That being said, every night at dinner, we (my husband, myself, and our 4 daughters) had to wait, a long time, just for our drink and food orders to be taken, and wait even longer for said food and drink to arrive. I had been so excited about not having to cut up my childrens food - the waitstaff was only able to do that for us 2 out of the 6 nights we dined in the restaurants. We even had to wait for the bread and water. Again, everyone was very nice, but I was really disappointed at every dinner. The food was good at all the restaurants except for Animators Palate. The food there was HORRIBLE. Just HORRENDOUS. The only time we ordered additional entrees was at this restaurant- trying to find one that was edible. There weren't any. I'm truly shocked at the poor quality of the food at this restaurant.

The live, broadway-like shows were great, even keeping my 2 year olds enthralled. Port excursions- tried to book them thru Disney but they were all full. At Tortola, we swam with the dolphins - booked it thru Viator with no problems. This was the coolest thing ever. Really recommend it. At St.Thomas we went zip-lining, booked it thru them (tree limin zip linin). Again, no problems and was a great time. Wonderful customer service there. Really recommend it.

Kept the twins in small world nursery for morning excursions, wonderful people and care there. Didnt like the Edge for 11-14 year olds for my 12 year old. She loved it, but there is only an open door policy there, so we didnt know where she truly was when she was there. Found her lounging on the couches with some of her new buddies in the atrium, or just roaming the ship, etc., did not like that.

Cabin Review

Deluxe Family Oceanview Stateroom with Verandah

Cabin 04A

Our cabins were great and our steward, Alan did a great job keeping it clean - the girls loved the animals he made out of towels and blankets.

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