Rugged & Rural Canada: May 14th to 30th 2016

This was our second cruise with Fred Olsen, having previously sailed on the 'Black Watch' some years ago. We were attracted to this cruise by our recollection of the wonderful crew on the 'Black Watch'; the opportunity to visit parts of Newfoundland and Labrador; and an offer to book three cruises for the price of two.

In general, we were not disappointed with the service provided by the crew, or with their attitude to their tasks and to the passengers. However, there were two negative incidents. Firstly, at breakfast on May 23rd a waiter treated my wife's request for soya very rudely. He brought a carton of soya to our table, and on being asked for the soya to be placed in a glass, his facial expression displayed his displeasure. On bringing the glass of soya to the table he told my wife quite rudely that she should get the soya herself from the buffet in future. We immediately complained to the Assistant Maitre d' who handled the situation admirably, and this was a satisfactory end of the matter. Read more