I would avoid sailing on the NCL Star. The hotel director is terrible. He is rude to passengers and crew in public areas. The food was poor...uncooked eggs, buffet food was always cold and often there were no sugar free or gluten free items. The photographers were rude and aggressive.

The meals were poor. I had a waiter that refused to serve me a Caesar salad. I was in a power struggle and finally just walked out of the dining room. There was a sign at guest services saying the ship was full but after complaining for four days I was moved to a quieter cabin. The accounting department continued to hound me for more money for my cash deposit. I had sailed on the NCL Spirit prior to this voyage and the special diet waiter on the NCL Spirit was excellent. The special services waiter on this ship was rude, demanding and pushy. The seats in the theatre were poor. Many of them were broken and the upholstery condition of the seats was disgusting. The bthroom in my first cabin had a terrible smell coming from the drain. The toilet would back up. The cabin steward was unable to rid the smell although he scrubbed and scrubbed to clean the bathroom. Several of the public washrooms were not in service as well as a number of the elevators were not operational. The seating in my cabin as well as the drapes were heavily soiled. I did not sit on the sofa in my cabin because it was so dirty. The buffet was a joke. The food was poor. Meat was tough and often undercooked

On our voyage there was engine problems and we were 10 hours late leaving Stockholm. This resulted in our arrival back to Copenhagen being late. They advised us that the ship would arrive at 3 pm instead of 7 am. As a result several passengers were unable to make their flights home. They did make computers and telephone service however I had to wait for over 10 hours in line to access one of the three phones and seven computers they made available for a ship with a passenger count of approximately 2100 on that voyage. For those passengers who did not book their flights through NCL there was no assistance offered. We all had to deal with cancelling and rebooking. My out of pocket expenses were over $2000 and we received a letter from the captain advising that NCL would compensate up to $250 for one night accomodation in Copenhagen and up to $300 for airline booking fees. We arrived in Copenhagen on July 4 and there were several people who were unable to get a last minute flight for several days. During the last day of the voyage the guest services manager, captain and hotel director were no where to be seen. It was mass chaos. To make things worse we did not arrive at 3 pm but it was after 5 pm before I was off the ship. As a result of the additional two hour delay there were passengers who were unable to make their rescheduled flights. The answer passengers were given with regards to most questions was that we would have to take up the problems with Miami. This was the worst cruise I have ever taken. I do understand that mechanical issues happen. Several people asked to disembark in Stockholm and all were refused. Had we been able to disembark most people would not have the problem with rebooking flights and trying to find a hotel room in Copenhagen when virtually all the city's hotels were booked. The Copenhagen Jazz festival was being hosted when we arrived in Copenhagen. There were several passengers who were collecting names and address of passengers for a possible class action suit. If you plan to go on a cruise for a good time NCL is not the cruise line to book within days the management team had no idea of how to deal with this situation. Rather than being visible during this mess they had very junior crew with minimal customer service skills. Thanks NCL for a cruise I will never forget...and he told ten friends, who told ten friends....should NCL own up to the fact that they are responsible for passengers having to spend more than $550 and reimburse us plus compensation for hardship i would say thank you. In any event I will update the situation here.