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Carnival Victory Cruise Review by rupertfrog: Missing Service on Many Levels


rupertfrog
1 Review
Member Since 2009
1,490 Posts

Member Rating

Cabin Not Rated
Dining 3.0
Embarkation 2.0
Enrichment Activities Not Rated
Entertainment 2.0
Family & Children Not Rated
Fitness & Recreation Not Rated
Public Rooms 3.0
Rates 3.0
Service 3.0
Shore Excursions 4.0
Value for Money 3.0

Compare Prices on Carnival Victory Southern Caribbean Cruises

Missing Service on Many Levels

Sail Date: March 2009
Destination: Southern Caribbean
Embarkation: San Juan

The Carnival website for excursions was NOT user friendly. We had 4 adults travelling together but the excursions could not be "printed" per island for individual review and selection. Items would be available until we attempted to "reserve" the excursion and then were either no longer listed, price was increased and/or the duration decreased. Cruise critic notes had warned us of these issues ahead of time. BUT once onboard they reappeared and were listed at the original price & durations - well too late we'd made our plans.

The Carnival "transport" team was not ready at the San Juan airport, fortunately another cruise lines staff did go in search of the Carnival staff while more than 50 guests were waiting. They were not organized and had the group walk around and down ramps to a window area, form 3 lines and then they went more than halfway back in the line & told the guests to "go to transport". It was obvious some did not understand that direction. Then to go More to the transport, everyone had to return to and pass the area the guests had been gathered while waiting for these Carnival staff. No logic in this exercise & poor directions provided by the staff.

Embarkation was extremely slow (about 2 hours from transport to ship), disorganized and the Carnival staff did not answer questions when asked. After receiving the Sign & Sail cards (we are inside the Carnival terminal), we were directed to the right with no other directions That put us in line with many others and walking in the direction labelled "EXIT". The guests were confused and began going toward & away from the posted "EXIT". Many guests were asking the staff/security posted if or where to go, but NOT ONE responded to the questions.

When preparing to disembark in Barbados the Carnival staff person distributing "shopping flyers" was asked if Barbados was the island with a 2 to 1 money exchange rate - her reply was "I don't know. Have a nice day.", and she reached around us to continue distributing the shopping flyers. Shopping flyers and no idea about money on the island .. WHAT?

We saw the Irish Bar and mistakenly expected Irish entertainment ... NOT. The "Irish" meant some celtic border prints. It had a piano player at the bar. A real disappointment! The dining room menu was only "good" the options were limited and "average".

The luggage was delivered to our cabin quickly. We did not personally see much of our cabin steward, yet any written notes left for him were taken care of & our cabin was always taken care of while we were out. Our dining room (late seating, Pacific dining room) waitress (Erika), assistant waiter (Alvin) and our beverage server were professional, attentive, friendly and pleasant. They anticipated our needs and made suggestions when asked.

We sent a letter to Carnival Cruise lines with specific details of the lack of service and requested a reply which was not received. Two weeks later, using their websites "contact us", an email was sent again requesting a reply .. no answer. Carnival's lack of customer service and lack of interest in improving the cruise experience certainly seems to be a system issue. Buyer beware ... better service is available, I've experienced it. Less


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Port and Shore Excursions


What a beautiful day on the beach!!! We used the Carnival excursion "beach escape".
Read 799 Antigua Reviews

We left the ship and went directly to the Boatyard, although initially the driver wanted to take us to another beach. We've been to Barbados before and the beaches are BEAUTIFUL here, one of my favorite islands.
Read 701 Barbados Reviews

We toured the island including the Emerald Pool and Trafalgar falls. Our driver was very knowledgeable and courteous.
Read 491 Dominica Reviews

Our last catamaran trip.

We chartered a private day sail through Serenity Tours - what a terrific experience. The catamaran was super clean. The crew were attentive. We opted to have lunch included and the food was very good local fare. Time was allowed for snorkeling and swimming to the beach for exploration.

We would definitely use Serenity Tours again. They were very professional to deal with prior to the cruise when making reservations, the day of the sail and in response to correspondence after the cruise.

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