Empress of the Seas Review

3.0 / 5.0
0 reviews

Terribly subpar; do not take this cruise.

Review for the Bahamas Cruise on Empress of the Seas
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jj71@gmail.com
2-5 Cruises • Age 50s

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Sail Date: Jun 2016

Just sailed Jun 25 2016. Royal Caribbean got us to port late, left us stranded and multiple pleas from bus of passengers for assistance including one in wheel chair. This was shocking to be ignored. Customer service finally helped me although I did have trip insurance. Others waited 1-2 hours for help. I rejoined cruise not knowing of engine failure. Ship is run down. Rooms are rough stained with broken parts in bathroom. Engine failure so just puttered around the bahamas. Dining was hit or miss with some food seeming to be from previous meals even a day old! Chops restaurant poor. When returned food due to poor preparation, I was told that madame it was fine that it was that low lighting that I am wrong and the food is fine.

Staff apathetic. They ran a movie and had a band playing at same time. They finally decided to turn off the movie. Recurring confusion and lack of leadership such as leaving ship told bring myself and bag to deck 6 to get on transport to airport then saying take yourself and bag to deck 5 to leave, but elevator jammed with departing passengers.

I enjoyed my excursions and the room staff were good. Entertainment was okay to terrible. The comedians were okay, but mostly liked passenger banter. The final "show" was "vegas" Singing in front of a video of showgirls, really? I walked out. Small ship little to do, very limited food choices. I usually find cruising fun and restful, but constant blare of music even at breakfast.

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