My wife and I booked an accessible stateroom at the new Koningsdam, hoping to have a beautiful holiday. At the end however, this was our worst experience ever!

We live in Amsterdam and cruised before with Celebrity. We had 2 wonderful cruises and from day one we felt at home at their ship. Not at the Koningsdam however!!

It started with the embarkation. We had asked for wheelchair assistance for my wife, but it was not available at first. When we got a chair, the poor guy didn’t know what to do. The staff at the terminal also didn’t kwon how to treat us. They finally gave us a boarding number, but that proved to be the wrong one. Since we’ve been there before, we let our assistant just push us to the check in line where we saw that a line for handicapped guest was available. From that moment we got some progress, but it took us almost one and a half hour to get on board. Read more