River Beatrice Review

5.0 / 5.0
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Trip of a Lifetime

Review for Europe Cruise on River Beatrice
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jnatichioni2005
10+ Cruises • Age 70s

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Sail Date: May 2016

We don't mind paying a bit more for a truly excellent experience, but Uniworld and its staff went so far beyond our expectations that I decided I had to write my very first travel review. We have done tours, my husband has done multiple ocean cruises, we have traveled Europe fairly extensively and consider ourselves seasoned travelers. But our Uniworld river cruise was EXCEPTIONAL in so many ways that it is almost impossible to list them all. Overall, absolutely EVERYTHING about this trip was amazing!! The room was beautiful and VERY comfortable (despite a tiny bathroom); the food was DELICIOUS, perfectly prepared, so fresh that we knew it had to be local and it was HEALTHY!!! The sommelier explained the different (again, local) wine selection every night (who knew I could enjoy a good Riesing!!!) but also offered an extensive wine list if you preferred to make your own choice. The excursions were DELIGHTFUL and offered a variety of activity levels for walkers, cyclers and explorers of all types. But mostly it was the STAFF on Uniworld that sets it apart. The hotel manager (Carla) is among the most gracious hosts I have ever had the good fortune to meet. She did AN EXCELLENT JOB, did so much more than expected, AWAYS had a smile, was courteous, professional and LOVELY!! Roberto, the restaurant manager, was again, very professional and gracious. He went out of his way to accommodate every possible request (and some were ridiculous!) and always charming to even the most demanding patrons. The Captain was the epitome of grace under pressure. We had an unusual request and he fulfilled it beyond any hope we might have had. He participated in our happy little celebration and made us feel comfortable and welcomed!! We did an extension of our trip in Budapest and our guide, Romulous, was, again, EXCEPTIONAL!! It seems that literally everyone from the captain on down was a credit to Uniworld and made an indelible contribution to our trip of a lifetime!!! They say that Viking is the Macy's of river cruising and Uniworld is the Nordstrom's. I would say Uniworld's attention to detail and customer service puts it more In the league of Neiman Marcus :)

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