MSC Poesia Review

4.0 / 5.0
501 reviews

I don't expect luxury quality, but got poor service and broken luggage.

Review for the Mediterranean Cruise on MSC Poesia
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seatravels2
6-10 Cruises • Age 30s

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Sail Date: Jun 2016

Unfortunately poor experience. First about the good things: destinations, views, tours, ports and excursions By myself. Then about the other things: it was very difficult to find the right port in Genoa had to go By taxi and they even changed the port to another port even taxi driver had to ask where is the right Place. The port had all offices closed. This was only a start. When I gone to cabin I found my new luggage broken. I saw man he throw luggages and I saw my luggage was under 7 luggages those were too heavy and broke my luggage. I'm sure I'm not the only who who did this happen because the way they throw luggages it's easy to break luggages like that. It was terrible welcome surppise to find new broken luggages. I bought new luggage just before the Cruise because my old luggage was broken and then same happened again but it was their fault. I don't get it why they keep workers who like to throw luggages or why they won't educate them more. I travel a lot of and I don't have always time to buy new luggage for the cruise. Then I had to go immediately to the reception for telling about the problem and they told they will send somebody after days to check the luggages. Yes, after days! I had to wait. Yes I didn't book suite so that kind of service then.

Before I booked another MSC Cruise and there was better buffet but here the pasta was full of salt I had to drink water all the time and water was often warm. Luckily there was many coffee machines because one was smelling even after they cleaned one machine still smelt. As I told I liked before another MSC ship and it's buffet but here can't say the same because of poor service and there was no food for 20h as they promise because they took often food away. Example I was waiting the food at the buffet from 5 to 7 pm. There was only pizza slices very often but we all won't eat only pizza I expect more when pay about 10€ tipping fees/day. One man with his daughter tried to ask tomato pasta but they didn't get what they asked. I think they didn't ask too much.

After days worker came and promise compensation money from the broken luggage after that I got to know the compensation was that they only removed the whole tippings fees. It is good system but not enough because I had to carry broken luggage around later. Worker who throw luggages won't deserve any tipping fees that's right but their manager should educate them more.

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