This was my 2nd experience on Grandeur of the Seas. My first cruise in 2013 was WONDERFUL! Excellent customer service on every level. From stateroom attendant (loved Ida Ashley) to each porter. To say this cruise was different would be an understatement.
Part 1
I travelled with 16 family members and friends. My sister is handicapped, in a wheel chair and the 1st issue surfaced before we boarded the ship. She and my 83 year old mom got a late room assignment, so did not have the proper tags for their luggage. As a result, no one from Royal Caribbean would assist them with their luggage. It was pouring rain, they were in the main building, but had to get their bags to where the drop off point was. That job fell to my mom. Did I mention she was 83?
We had them split our beds and still had plenty of room. Love the ocean view and kept the curtains open! Our room was in the perfect place. Right at the beginning of the aisle. No long walk down those narrow halls.