This was our fourth Princess cruise, and may be our last for a while, as we thought that standards had dropped some what and other passengers were saying the same, and had it not been for the itinerary, some would not have used Princess at all. Even before we set off there was problems receiving information regards Chinese Visa's, luggage allowances, no trip brochure (all had to be seen on a computer - providing you had one)
On board, staff seemed a little thin on the ground in places, food was not of the same high standard that we have been used to, this was both in the International restaurant and the Horizon buffet, which we used more than usual due to trip times etc. This eatery is supposed to be open through from lunch to 5 p m some days food was very low or not available mid afternoon.We tried the afternoon tea once, plenty of staff wondering round doing not alot, one member of staff only serving sandwiches to everybody, he hadn't a clue what he was serving, cakes came round first, very dis organized.
This time onboard Princess wanted payment for, washing and drying machines, postcards of the ship, and $150 to go on a tour of the ship (what a joke) Yet again the photo shop was packed with hundreds and hundreds of photo's at stupid prices, will they ever sell them at sensible prices selling most of them, hope they are all re cycled, what a waste of time, paper,and ink. We have made comment on this on every cruise. The Captain's welcome onboard party and other cocktail party's were very poorly attended by members of staff, getting a drink was virtually impossible, and to top it off at the Captain's Circle evening the Captain Graham Goodway didn't even shake hands with his passengers (six of us travelled together, and found this most rude) In our stateroom, the so called waffle gowns very shabby and worn out, and the toilet tissue was of very poor quality(poor places we visited in Vietnam and China had better)The pillows were very worn and poor quality. Although some of the entertainment was good, we had alot of repeats during the cruise. I have to make compliments where due, and that was our restaurant waiter's and bedroom staff were very good. We also booked a meal in the Steak House and that was well worth the extra cover charge.
Princess know they will always have new cruisers, but they should listen to and read customers comments etc, there are lots of other cruise company's.