Embarkation went smoothly but disembarkation was a disaster. They had the luggage lined right where passengers were supposed to through to get to customs and immigration. There was complete chaos; passengers with their luggage could not go through as passengers looking for their luggage were all over the place. There were no lines, no one directing traffic.

The ship was nice and clean. Cabin was the same except for the fact that we did not have hot water 4 out of 7 days. They kept sending someone to fix the problem and it would be fixed for a few minutes then back to no hot water. The guest service desk sent a $3-bottle of wine with their apologies which would cost us more in corkage fee if we took it to dinner with us. Housekeeping offered to give us a certificate to Chops where upon a couple of hours later they called to inform us that Chops was fully booked thus we could not use then.

Service was good and bad overall. No complains about our cabin steward, no complains about the waiters at the main dining. The activities director needs to be taught how to deal with customers; we overheard him argue with a passenger about a TX regulation. Rules and regulations are there to be enforced but he needs to be able to explain this to the passengers in a more cordial way. "Customers are always right" when it comes to customer service.