Having cruised over 10 times, this is the worst cruise I have ever experienced. Paid top dollar and it wasn't worth the money. With the exception of a handful of people, staff was rude and lazy, inexperienced and slow wait staff (over an hour wait time for dinner and restaurant only half full), smell of sewer gases were smelt quite often on ship (we were told it was HIGH tide), balcony cabin small (arrived to previous guests used bar of soap, no face cloths, no ice, towel animal laid on bed after morning clean up, no night turndown & no mint), minimal availability of open restaurants 24 hrs., room service charge of $7.95, late night buffet was minimal, entertainment was good (loved the Hawaiian music and dancers) cruise director was lovely but we did missed the casino. Loved Hawaii, especially Waikiki Beach and Kauai, ibut definitely wouldn't recommend NCL. See the islands on your own!