Independence of the Seas Review

4.5 / 5.0
1,701 reviews

RCL customer service fails you.

Review for Transatlantic Cruise on Independence of the Seas
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Stardawn
6-10 Cruises • Age 60s

Rating by category

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Value for Money
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Additional details

Sail Date: May 2016
Cabin: Deluxe Oceanview Stateroom with Balcony

Our second cruise with RCL after a poor experience with them on the Baltic but we decided to put that to the back of our minds and try a second go. Mistake.

Once again we have found RCL customer services 'wanting' on this trip - this time aboard the Independance of the Seas.

Embarkation was messy, stressfull and the porterage service a shambles compared to say Olsen or Cunard. One of our cases was delivered to the wrong cabin, 12 cabins away which we had to go hunting for. We heard another customers luggage was still missing after 3 days.

Cabin Review

Deluxe Oceanview Stateroom with Balcony

Cabin E1

Average cabin. Poor in room TV. Sound proofing average.

Port Reviews

St. Maarten

Easy walk to town and beach

San Juan

Easy walk into old town with shops and fort

Nassau

Easy walk into town but constantly hounded by street hawkers and beggars

Fort Lauderdale (Port Everglades)

Messy embarkation with porters standing around telling us where to wheel our luggage to

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