Disney Fantasy Review

4.5 / 5.0
453 reviews

Fun Trip; Great Customer Service!

Review for the Eastern Caribbean Cruise on Disney Fantasy
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cruisemedic649
10+ Cruises • Age 60s

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Additional details

Sail Date: Apr 2016
Cabin: Deluxe Family Oceanview Stateroom with Verandah
Traveled with children

My friend (another single mother) talked me into booking this Disney cruise as she had been on two previous Disney cruises. I will say that the customer service on the ship was outstanding! We had a late flight into Orlando and arrived at the port about 3:00 and it took maybe 15 minutes for check in and we were on the ship! No lines, no waiting! Our first cabin was 6080, a verandah that sleeps four. It was a little tight with two adults and a 10 and 12 year old, but since we weren't planning of spending much time in the room anyway, it didn't really matter.

The Disney Fantasy is a beautiful ship with lots of places to go for "alone" time if you really need it! We were assigned to the late seating for dinner, which turned out to be a problem when both boys fell asleep during dinner! When we requested a change to the earlier seating, we were accommodated without hesitation. The dining rooms were all wonderful, and our wait staff could not have been better. The food at each meal was superb and when the boys had special requests (like ordering part of their dinner from the kids menu and part from the adult menu) the staff were wonderful.

The second day we had a foul odor coming from the toilet room and called guest services to try to rectify the problem. They sent someone immediately to check it out and fix it. There was a temporary reprieve from the odor, but the next day it was back again. Again they came to fix it, but when it was clear that it could not be handled, they moved us to a different room (8088). This room was also a verandah room, but it had a Murphy bed in it and could sleep 5 people. The room seemed much larger, and we were very happy with the change. Guest services also sent little presents (chocolate covered strawberries) to our room to apologize for the inconvenience of having to move.

Cabin Review

Deluxe Family Oceanview Stateroom with Verandah

Cabin 04C
4 Helpful Votes
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